T-15: Support: 2 standard questions via chat or email

pass · Grow

Channel: in-app '?' > Get Support opens Jobber AI (beta) first; 'Connect with support' > 'Help using your Jobber Account' hands over to Intercom live chat (a human, first name only, redacted in evidence). Bot answers: Q1 (export) in under 1 minute - CSV/vCard client export emailed, jobs and invoices as individual PDFs plus report CSVs, attachments individually or ZIP per note, 'no self-serve full-account attachment export'; Q2 (payer + locations) in 20 s - one client with additional properties, invoice from the unit's job bills the manager, 'your trial account is on Core'. Both correct and consistent with our T-03/T-14 observations, no documentation links: quality 2. Human chat: questions sent 23:49/23:50 CEST, agent joined and acknowledged at ~23:51 (about 2 minutes), substantive reply ~15 minutes later (before 00:10 CEST, seen at 00:09): 'You can export via CSV the clients and products, as well as most reports'; the dedicated phone number can be ported out, but support described it as a manual and slow process; 'Yes, a client can have multiple properties but 1 billing contact who takes care of the invoices'. Then two 'are you still there?' nudges and the conversation auto-closed. Quality: Q1 = 2 (correct but incomplete: no formats for jobs/invoices/attachments, no link); phone port-out answered (possible, manual) - the only source we have for T-14's port-out policy; Q2 = 2 (correct, brief, no plan gating stated, no link). Time to first useful answer: bot <1 min; human ~15 min. Replies are also emailed to the owner address.

Execution exe-jobber-t-15-20260928-1 · Protocol 1.0.0 · MacBook Air M3 24 GB · macOS Tahoe 26.6.2 · Claude desktop built-in browser (Chromium) · Home fibre, Cádiz, Spain

pass · Premium Plus

Same two questions sent to every product tested in this campaign: (1) what can be exported without contacting support (customers, jobs, invoices, photos/attachments) and in which formats; (2) how to set up one payer (a property manager) with six service locations so a job at one unit bills the manager, and whether that is on the trialed plan. Channel: Help > Contact Support > New request; sent 2026-09-30 03:26 UTC; the reply arrived by email to the lab mailbox at 05:50 UTC, 2 h 24 min later, from a named agent (name redacted). Q1: lists each record type with its format (Client List and Job List CSV, invoices as individual PDFs with no bulk download, attachments one by one or in a full account backup ZIP with CSV/JSON data and original files) and says the CSV exports need the Advanced Reporting Pack add-on, activable in the trial; consistent with our T-14 observations (the full backup was not tested): quality 3. Q2: use the free Client Sites add-on, with the manager as head-office client and each unit as a site; jobs stay on the site while quotes and invoices use the head office's billing details; gives steps to convert existing clients and confirms it is available in the trial for free: quality 3. Time to first useful answer: 2 h 24 min (asynchronous). Result pass.

Execution exe-servicem8-t-15-20260930-1 · Protocol 1.0.0 · MacBook Air M3 24 GB · macOS Tahoe 26.6.2 · Claude desktop built-in browser (Chromium) · Home fibre, Cádiz, Spain