T-09: On a phone: open the job, see equipment history, add photos, notes and a checklist, capture a signature; repeat offline

pass · Grow

Technician Priya (fixture employee) on the phone, Job #13 'T-09 mobile field visit: AC condenser inspection' for Fixture residential customer 01 (the fixture service job for location 01 in this account). Sign-in: an App Tracking Transparency prompt appeared; declining it returned the session to the login screen, accepting it continued. Notifications skipped, location permission not granted; the home screen shows a map centred on an approximate area without location permission (not used in evidence). Searching '13' or '#13' in the app's search does not find job #13 (only customer 13 and its address). Equipment history: Jobber has no equipment record (see T-04, not-possible), so step 1 cannot be done; the visit shows the property and job history only. Online: started the visit timer, added the note 'Condenser inspected, no leaks found' with a photo (6:08), completed the checklist 'HVAC visit checklist (fixture)' (2/2 items, created on the web and attached to the visit) and captured a signature in it (6:17); all visible on reopening and on the web. Offline (airplane mode, 6:19-6:25): the app stayed usable and showed a banner 'Offline for N min | Items queued to sync'; added the note 'offline note: capacitor checked' with a second photo, labelled 'Waiting to sync' with the toast 'Note saved. It will sync when the files finish uploading'. Completing the visit offline offered close job and invoice now / close job and invoice later / leave job open / cancel; chose leave job open. The office web session showed none of the offline items while the phone was offline. On reconnecting, the app synced by itself within about a minute, without restarting: the web showed the offline note, its photo, the visit marked Completed and a time entry 6:02-6:24 (0h 21m). Timestamps: the offline note shows its creation time on the phone (6:21) but the upload time on the web (6:26); the photo file name keeps the capture time (~6:21); the time entry keeps the real end time. No missing or duplicated data. Not attempted offline: a second checklist entry and a second signature (the checklist and signature were completed online). Result pass against the criterion (everything synced after reconnecting, no data loss), with notes: no equipment history, search by job number fails, office sees upload time for offline notes.

Execution exe-jobber-t-09-20261005-1 · Protocol 1.0.0 · iPhone 13 mini (MLJC3VC/A) · iOS 26.7 · Native iOS app (screen recorded with iOS screen capture) · Home Wi-Fi, Cádiz, Spain; offline segment in airplane mode (Wi-Fi and mobile data off)

partial · Premium Plus

Technician Priya (fixture employee, signed in with a routed lab mailbox) on the phone, Job #16 for Fixture residential customer 01. Online: check-in, a checklist with two items, a note, a photo and a client signature (Client Signoff, stored as 'Invoice Signoff'); all visible on reopening and through the office API. Equipment history: the asset imported in T-04 is visible under Client > Client Assets with type, serial and model, but its history is empty (no visits recorded against it without the QR label setup). Offline (airplane mode): the app stayed usable; added a note, a photo, a checklist item 'Offline check thermostat' and a second signoff, each saved on the phone without errors. On reconnecting, nothing synchronised automatically for about 10 minutes; the offline note and checklist item did not even appear in the phone's own job diary. After force-closing and reopening the app, everything uploaded, with no data loss or duplicates. Timestamps: the offline note carries its upload time (19:48 account time), while the photo and signoff keep their original capture times. Result partial: no data was lost, but synchronisation needed a manual app restart, so a technician who waits for the app to sync would see offline work missing; equipment history is empty.

Execution exe-servicem8-t-09-20261002-1 · Protocol 1.0.0 · iPhone 13 mini (MLJC3VC/A) · iOS 26.7 · Native iOS app (screen recorded with iOS screen capture) · Home Wi-Fi, Cádiz, Spain; offline segment in airplane mode (Wi-Fi and mobile data off)